Privacy Policy

Last updated: 26 April 2023

This is the privacy notice of The Hand to Elbow Clinic.

Privacy policy

This privacy policy applies between you, the user of this Website and The Hand to Elbow Clinic. The Hand to Elbow Clinic takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

In this privacy policy, unless the context requires a different interpretation:

1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Registered Nursing Home Association Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, the Registered Nursing Home Association Ltd is the “data controller”. This means that Registered Nursing Home Association Ltd determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

We collect Data in the following ways:

7. data is given to us by you; and
8. data is collected automatically.

Data that is given to us by you

The Hand to Elbow Clinic will collect your Data in a number of ways, for example:

9. when you contact us through the website, by telephone, e-mail or through any other means;

We may request that you provide us with the following personal data:

10. your name;
11. your contact information such as email addresses and telephone numbers;
12. Insurance provider information

Any or all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

13. to communicate with you via email or phone in response to queries we have received from you;

We may use your Data for the above purposes with your consent when you contact us through our contact form, email or via phone.

Your details will not be used for any marketing purposes.

If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

14. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content. Any significant information on the internet – for example, an article/blog post, a video, an image, or an animation. Content and navigation, and includes your IP address, the date, times and frequency with which you access the Website, and the way you use and interact with its content. Any significant information on the internet – for example, an article/blog post, a video, an image, or an animation. This also includes your geographical location, your Internet service provider and the software you are using to browse our website, such as the type of computer or device and the screen resolution
15. we will collect your Data automatically via Small bits of information about you that are saved in your browser so the website knows who you are and what you have done on the site during your visit. In line with the cookie settings on your browser a programme that allows you to view websites and electronic files over the internet. Examples include Microsoft Edge, Google Crome, Apple Safari, Mozilla Firefox, etc. Small bits of information about you that are saved in your browser so the website knows who you are and what you have done on the site during your visit. For how we use them on the Website, see the section below, headed “Cookies”.
16. we may embed videos from YouTube on our website. We have no say on what data YouTube collects about you or how they use this data. For more information about this and how to improve your data privacy while use Google’s products, please see Google’s statement here: https://policies.google.com/technologies/partner-sites

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

19. any of our group companies or affiliates – to ensure the proper administration of our website and business;

Keeping Data secure

We will use technical and organisational measures to safeguard your Data and will only use data processors we trust to keep your data secure. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser. A programme that allows you to view websites and electronic files over the internet, Examples include Microsoft Edge, Google Crome, Apple Safari, Mozilla Firefox, etc. to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@handtoelbow.com

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup. A backup is a copy of computer data taken and stored elsewhere, such as the Cloud, so that it may be used to restore the original after a data loss event.

Your rights

You have the following rights in relation to your Data:

21. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
22. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
23. Right to erase– the right to request that we delete or remove your Data from our systems.
24. Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
25. Right to data portability– the right to request that we move, copy or transfer your Data.
26. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@handtoelbow.com

How to make a complaint

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

The Registered The Hand to Elbow Clinic Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Registered The Hand to Elbow Clinic Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the above instance, we will take steps with the aim of ensuring your privacy is protected.

Cookies

Small bits of information about you that are saved in your browser so the website knows who you are and what you have done on the site during your visit.

Cookies are small text files that are placed on your computer’s hard drive by your web browser. A programme that allows you to view websites and electronic files over the internet. Examples include Microsoft Edge, Google Crome, Apple Safari, Mozilla Firefox, etc. when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser.  

For more information generally on cookies including how to disable them, please refer to www.aboutcookies.org.  You will also find details on how to delete cookies from your computer.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

The Hand to Elbow Clinic Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.